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高速鐵路乘務(wù)工作實(shí)務(wù) 版權(quán)信息
- ISBN：9787564368692
- 條形碼：9787564368692 ; 978-7-5643-6869-2
- 裝幀：一般膠版紙
- 冊(cè)數(shù)：暫無(wú)
- 重量：暫無(wú)
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高速鐵路乘務(wù)工作實(shí)務(wù) 本書(shū)特色
本書(shū)是職業(yè)技術(shù)教育中，高速鐵路交通運(yùn)輸專(zhuān)業(yè)用鐵路乘務(wù)教材，讀者對(duì)象為中高職高鐵乘務(wù)專(zhuān)業(yè)學(xué)生。本書(shū)結(jié)合國(guó)家相關(guān)客運(yùn)規(guī)程要求和崗位需求實(shí)際，面向校企合作實(shí)際以模塊化方式精心編寫(xiě)，以期通過(guò)這個(gè)教程的學(xué)習(xí)，能夠讓讀者對(duì)高速鐵路相關(guān)乘務(wù)崗位技能需求有個(gè)很好的掌握。內(nèi)容展開(kāi)上，本書(shū)從高速鐵路概述說(shuō)起，對(duì)設(shè)備設(shè)施、客運(yùn)乘務(wù)基本要求、具體業(yè)務(wù)、班組管理、應(yīng)急處理等服務(wù)內(nèi)容均有系統(tǒng)性介紹，并輔以拓展閱讀資料和課后習(xí)題。本書(shū)與實(shí)際應(yīng)用崗位結(jié)合緊密，有較好可操作性。
高速鐵路乘務(wù)工作實(shí)務(wù) 內(nèi)容簡(jiǎn)介
本書(shū)是職業(yè)技術(shù)教育中, 高速鐵路交通運(yùn)輸專(zhuān)業(yè)用鐵路乘務(wù)教材, 讀者對(duì)象為中高職高鐵乘務(wù)專(zhuān)業(yè)學(xué)生。本書(shū)結(jié)合國(guó)家相關(guān)客運(yùn)規(guī)程要求和崗位需求實(shí)際, 面向校企合作實(shí)際以模塊化方式精心編寫(xiě), 以期通過(guò)這個(gè)教程的學(xué)習(xí), 能夠讓讀者對(duì)高速鐵路相關(guān)乘務(wù)崗位技能需求有個(gè)很好的掌握。內(nèi)容展開(kāi)上, 本書(shū)從高速鐵路概述說(shuō)起, 對(duì)設(shè)備設(shè)施、客運(yùn)乘務(wù)基本要求、具體業(yè)務(wù)、班組管理、應(yīng)急處理等服務(wù)內(nèi)容均有系統(tǒng)性介紹, 并輔以拓展閱讀資料和課后習(xí)題。
高速鐵路乘務(wù)工作實(shí)務(wù) 目錄
目 錄
模塊一
高速鐵路概述··································································································· 1
內(nèi)容一
國(guó)內(nèi)外高速鐵路發(fā)展概況··················································································· 2
內(nèi)容二
高速鐵路的技術(shù)優(yōu)勢(shì)························································································ 16
內(nèi)容三
高速鐵路發(fā)展趨勢(shì)··························································································· 24
模塊二
動(dòng)車(chē)組設(shè)備設(shè)施······························································································ 31
內(nèi)容一
CRH1型動(dòng)車(chē)組車(chē)內(nèi)設(shè)備設(shè)施··········································································· 32
內(nèi)容二
CRH2型動(dòng)車(chē)組車(chē)內(nèi)設(shè)備設(shè)施··········································································· 40
內(nèi)容三
CRH3型動(dòng)車(chē)組車(chē)內(nèi)主要設(shè)備設(shè)施···································································· 48
內(nèi)容四
CRH5型動(dòng)車(chē)組車(chē)內(nèi)設(shè)備設(shè)施··········································································· 55
內(nèi)容五
CRH380A型動(dòng)車(chē)組車(chē)內(nèi)設(shè)備設(shè)施····································································· 66
模塊三
動(dòng)車(chē)組客運(yùn)乘務(wù)人員基本要求··········································································· 77
內(nèi)容一
動(dòng)車(chē)組客運(yùn)乘務(wù)工作概述················································································· 78
內(nèi)容二
動(dòng)車(chē)組客運(yùn)乘務(wù)人員日常禮儀規(guī)范···································································· 83
內(nèi)容三
客流高峰期的旅客服務(wù)···················································································· 99
模塊四
動(dòng)車(chē)組列車(chē)客運(yùn)業(yè)務(wù)······················································································ 105
內(nèi)容一
動(dòng)車(chē)組列車(chē)服務(wù)質(zhì)量管理··············································································· 107
內(nèi)容二
列車(chē)移動(dòng)補(bǔ)票機(jī)與站車(chē)無(wú)線(xiàn)交互系統(tǒng)使用························································· 118
內(nèi)容三
鐵路運(yùn)輸收入管理和列車(chē)票務(wù)處理·································································· 142
內(nèi)容四
客運(yùn)記錄及電報(bào)···························································································· 155
模塊五
動(dòng)車(chē)組列車(chē)客運(yùn)乘務(wù)工作··············································································· 165
內(nèi)容一
動(dòng)車(chē)組列車(chē)始發(fā)乘務(wù)作業(yè)··············································································· 166
內(nèi)容二
動(dòng)車(chē)組列車(chē)途中乘務(wù)作業(yè)··············································································· 176
內(nèi)容三
動(dòng)車(chē)組列車(chē)終到乘務(wù)作業(yè)··············································································· 188
內(nèi)容四
動(dòng)車(chē)組列車(chē)接待服務(wù)標(biāo)準(zhǔn)··············································································· 193
模塊六
動(dòng)車(chē)組列車(chē)班組管理······················································································ 203
內(nèi)容一
動(dòng)車(chē)組列車(chē)班組管理······················································································ 204
內(nèi)容二
動(dòng)車(chē)乘務(wù)路風(fēng)管理························································································· 220
模塊七
動(dòng)車(chē)組列車(chē)安全與應(yīng)急處理············································································ 233
內(nèi)容一
動(dòng)車(chē)組列車(chē)安全管理······················································································ 234
內(nèi)容二
旅客發(fā)生急病和人身傷害事故的處理······························································· 252
內(nèi)容三
非正常情況的應(yīng)急處理··················································································· 266
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高速鐵路乘務(wù)工作實(shí)務(wù) 作者簡(jiǎn)介
李培鎖，2016年碩士研究生畢業(yè)于蘭州交通大學(xué)交通運(yùn)輸工程專(zhuān)業(yè)，現(xiàn)工作于湖南高速路職業(yè)技術(shù)學(xué)院鐵道運(yùn)輸學(xué)院，任客運(yùn)教研室主任、副教授。研究方向?yàn)檐壍澜煌ㄟ\(yùn)輸。
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