INTRODUCTION��What Is Crucial Accountability? And Who Cares? ���ԡ�ʲô���P�I؟�Σ��l�P�ģ� PART ONE��Work on Me First: What to Do Before an Accountability Discussion **���֡����������چ�؟��Ԓ֮ǰҪ��ʲô CHAPTER 1��Choose What and If: How to Know What Conversation to Hold and If You Should Hold It ��1 �¡��x��Մʲô���Ƿ�Մ�����֪����ҪՄʲô���Լ����Ƿ�ԓՄՓ�� CHAPTER 2��Master My Stories: How to Get Your Head Right Before Opening Your Mouth ��2 �¡��ƿ��ҵĹ��£�������_��֮ǰ�����^�X���� PART TWO��Create Safety: What to Do During an Accountability Discussion �ڶ����֡��I�찲ȫ�Շ����چ�؟��Ԓ�^����Ҫ��ʲô CHAPTER 3��Describe the Gap: How to Start an Accountability Discussion ��3 �¡�������ࣺ����_ʼһ����؟��Ԓ CHAPTER 4��Make It Motivating: How to Help Others Want to Take Action ��4 �¡����l�әC����Ύ�������ʹ֮��Ҫ��ȡ�Є� CHAPTER 5��Make It Easy: How to Make Keeping Commitments (Almost) Painless ��5 �¡����y���ף����׌���ˣ��׺�����ʹ������س��Z CHAPTER 6��Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk ��6 �¡����֌�ע���`��������D��Ԓ�}���󺰴�л�����r��ʲô PART THREE��Move to Action: What to Do After an Accountability Discussion �������֡������Єӣ��چ�؟��Ԓ֮��Ҫ��ʲô CHAPTER 7��Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action ��7 �¡��̶�һ���Є�Ӌ�������M�����ȡ�ó��Z�����T�Є� CHAPTER 8��Put It All Together: How to Solve Big, Sticky, Complicated Problems ��8 �¡�������������ν�Q��ġ����ֵġ����s�Ć��} CHAPTER 9��The 12 “Yeah-Buts”: How to Deal with the Truly Tough ��9 �¡�12 ��“��������”��r����Α��������D�y��̎�� APPENDIX A��Where Do You Stand? A Self-Assessment for Measuring Your Accountability Discussion Skills ���A����Ć�؟��Ԓ����̎���Ă�ˮƽ�� һ�������u���� APPENDIX B��Six-Source Diagnostic Questions: The Six-Source Model ���B�������О��6 ��Ӱ�Դ���\�����}��Ӱ�Դģ�� APPENDIX C��When Things Go Right ���C���������Mչ����r APPENDIX D��Discussion Questions for Reading Groups ���D������xС�MӑՓ�Ć��}