Unit 1Introduction to Logistics
��. What Is Logistics

Dialogue 1Introduction to Logistics Company

��. Activities in Logistics System

Dialogue 2Visiting a Logistics Company

Unit 2Customer Service

��. What Is Customer Service

Dialogue 1Delay of Delivering

��. How to Improve Customer Service Level

Dialogue 2Make a Complaint

Unit 3Warehousing

��. Warehouse Operation

Dialogue 1Visiting a Warehouse

��. Inventory Management

Dialogue 2How Much Should I Order

Unit 4Transportation and Distribution

��. Transportation Mode

Dialogue 1Negotiating About the Transportation
Conditions

��. Distribution Management

Dialogue 2Partial Shipment and Transshipment

Unit 5Packaging

��. Introduction to Packaging

Dialogue 1Packing of Silk Stockings

��. Functions of Packaging

Dialogue 2The Packaging of Beer

Unit 6International Logistics

��. Containerization

Dialogue 1Talking About the Unloading Port

��. Main Logistics Documents

Dialogue 2Change the Port of Destination

Unit 7Purchasing

��. Purchasing

Dialogue 1What Is Purchasing

��. Purchasing Process

Dialogue 2Ordering Equipment

Unit 8The Third Party Logistics

��. The Nature of the Third Party Logistics

Dialogue 1Searching the 3PL Companies

��. 3PL in China

Dialogue 2Evaluating 3PL Companies

Unit 9Supply Chain Management

��. Supply Chain Management

Dialogue 1Developing a Supply Chain

��. Developing Trends in Supply Chain Management

Dialogue 2The Possibility of Creating a Supply Chain

Unit 10Logistics Information Management

��. The Role of Information Management

Dialogue 1Difference between Legacy System and Present System

��. Pick��to��Light Basics

Dialogue 2Introduction to Supply Chain Management Information
System

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Appendix ��Logistics Terms

Appendix ��Reference Keys

Appendix ��International Logistics Vocabulary

Appendix ��Logistics Documents