Unit One
Part One Listening and Speaking�� Passenger Reception
Part Two Announcements�� Welcome and Re-check of Boarding Pass
Part Three Phonetics�� American and British Phonetic Symbols in Contrast

Unit Two
Part One Listening and Speaking�� Arranging Seats
Part Two Announcements�� Pre-take-off Safety Check
Part Three Phonetics�� The Vowels and Consonants

Unit Three
Part One Listening and Speaking�� Arranging Baggage
Part Two Announcements�� Baggage Check
Part Three Phonetics�� The Pure Vowels

Unit Four
Part One Listening and Speaking�� Delay
Part Two Announcements�� Welcome after a Delayed Departure
Part Three Phonetics�� The Diphthongs

Unit Five
Part One Listening and Speaking�� Safety Check Before Take-off
Part Two Announcements�� Safety Demonstration
Part Three Phonetics�� The Explosive and Fricative Consonants

Unit Six
Part One Listening and Speaking�� After Take-off
Part Two Announcements�� Introduction of Flight Routes and Service Items
Part Three Phonetics�� The Affricate�� Nasal�� Lateral Consonants and the Semi-vowels

Unit Seven
Part One Listening and Speaking�� Drink Service
Part Two Announcements�� Drink and Meal Services
Part Three Phonetics�� Syllables and Word Stress

Unit Eight
Part One Listening and Speaking�� Food Service (��)
Part Two Announcements�� Before Landing
Part Three Phonetics�� Open Syllables and Closed Syllables

Unit Nine
Part One Listening and Speaking�� Food Service (��)
Part Two Announcements�� Flying at Night and Stopover
Part Three Phonetics�� Reading Rules of English Vowel Letters in Stressed Syllables
Unit Ten
Part One Listening and Speaking�� Abnormal Situations in Service
Part Two Announcements�� Apologies for Abnormal Service
Part Three Phonetics�� Reading Rules of English Vowel Letters in Unstressed Syllables

Unit Eleven
Part One Listening and Speaking�� Duty Free Sales
Part Two Announcements�� Movies/Duty-free Sales
Part Three Phonetics�� Reading Rules of Double Syllables

Unit Twelve
Part One Listening and Speaking�� In-flight Entertainment
Part Two Announcements�� Holidays and Festivals
Part Three Phonetics�� Reading Rules of Multi-syllables

Unit Thirteen
Part One Listening and Speaking��Jet Lag
Part Two Announcements�� Quarantines
Part Three Phonetics�� Loss of Plosion and Incomplete Plosion

Unit Fourteen
Part One Listening and Speaking�� Airsickness
Part Two Announcements�� Landing
Part Three Phonetics�� Consonants Clusters and Sound Linking

Unit Fifteen
Part One Listening and Speaking�� Sick Passengers
Part Two Announcements�� Cancellation and Staying Overnight
Part Three Phonetics�� Reading Rules of Noun-t-s/es and Verb+ed

Unit Sixteen
Part One Listening and Speaking�� Helping Passenger Find Lost Articles
Part Two Announcements�� Waiting for Clearances
Part Three Phonetics�� Sentence Stress

Unit Seventeen
Part One Listening and Speaking�� Helping Transit Passengers
Part Two Announcements�� Landing in Transit
Part Three Phonetics�� Thought Patterns and Pausing

Unit Eighteen
Part One Listening and Speaking�� Filling out Forms
Part Two Announcements�� Unexpected Situations
Part Three Phonetics�� Intonation

Unit Nineteen
Part One Listening and Speaking�� Emergency Procedures
Part Two Announcements�� Emergency Procedures
Part Three Phonetics�� Use of the Falling Tone

Unit 1Twenty
Part One Listening and Speaking�� Pre-arrival and After Arrival
Part Two Announcements�� Brace for Impact
Part Three Phonetics�� Use of the Rising Tone
Scripts and Answers of Part One
Words and Phrases for Reference
References