Part One Hotel Courtesy EnglishUnit 1 Hotel Courtesy EnglishPart Two Food and Beverage DepartmentUnit 2 Reserving the TableDialogue One�� Reserving the TableDialogue Two�� Changing the Dinner TimeText �� Banquet ServiceDialogue Three�� Banquet ReservationUnit 3 Receiving the GuestDialogue Four�� Receiving the GuestDialogue Five�� Receiving the Guest who has no ReservationDialogue Six�� Recommending the Guest to WaitUnit 4 Taking OrderText�� Knowledge about Western FoodDialogue Seven�� Taking Order about Western FoodDialogue Eight�� American-Style BreakfastText�� Knowledge about Chinese FoodDialogue Nine�� Taking Order about Chinese FoodUnit 5 Bar ServiceText�� Knowledge about BeverageDialogue Ten�� At the BarDialogue Eleven�� Ordering the Foreign WineDialogue Twelve�� Ordering the Chinese WineUnit 6 Service during the MealDialogue Thirteen�� Service during the Meal ��1��Dialogue Fourteen �� Service during the Meal ��2��Dialogue Fifteen �� Service during the Meal ��3��Unit 7 Settling the BillDialogue Sixteen�� Setding the Bill for the Staying GuestDialogue Seventeen�� Setding the Bill in CashDialogue Eighteen�� Settling the Bill by Credit CardPart Three The Front Office and Housekeeping ServiceUnit 8 Reservation DeskDialogue Nineteen�� Reserving the RoomDialogue Twenty�� Group ReservationUnit 9 Reception DeskDialogue Twenty-One�� Receiving the GuestDialogue Twenty-Two�� Receiving the Group GuestsDialogue Twenty-Three�� Recommending the Local RestaurantDialogue Twenty-Four�� Morning CallDialogue Twenty-Five�� Handling the ComplaintsUnit 10 Bellman's ServiceDialogue Twenty-Six�� Leading the Guest to the RoomDialogue Twenty-Seven�� Introducing the Hotel and the Service FacilitiesUnit 11 Floor Attendant's ServiceDialogue Twenty-Eight�� Cleaning the Room ��1��Dialogue Twenty- Nine �� Cleaning the Room ��2��Dialogue Thirty�� Dealing with the Emergency ��Taking Care of the Sick Guest ��Dialogue Thirty-One�� Introducing the Laundry Time and the PriceDialogue Thirty-Two�� Returning the Laundry Unit 12 Check-outDialogue Thirty -Three�� Exchanging the Money for the GuestDialogue Thirty -Four�� Settling the Bill in CashDialogue Thirty-Five�� Settling the Bill by Credit Card������Ŀ