unit 1 establishing business relations
��dialogue a at the fair
��dialogue b at the airport
unit 2 business visiting
��dialogue a visiting the company
��dialogue b visiting the factory
unit 3 enquiries
��dialogue a an enquiry from a new customer
��dialogue b an enquiry from an old customer
unit 4 offers
��dialogue a a firm offer
��dialogue b a non-firm offer
unit 5 counteroffers
��dialogue a declining a counteroffer
��dialogue b accepting a counteroffer
unit 6 conclusion of business
��dialogue a sending an order
��dialogue b sending a contract
unit 7 shipment
��dialogue a packing arrangements
��dialogue b shipping advice
unit 8 insurance
��dialogue a asking for broader coverage
��dialogue b asking for breakage risk
unit 9 terms of payment
��dialogue a l/c payment
��dialogue b asking for easier terms
unit 10 claims
��dialogue a lodging a claim
��dialogue b settling a claim
unit 11 processing with given materials
��dialogue a processing with given materials (i)
�� dialogue b processing with given materials (ii)
unit 12 agency
��dialogue a application for agency (i)
��dialogue b application for agency (ii)